Privacy Policy

1. Overview

Findeek ("we," "us," "our," or "Company") operates the Findeek platform (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Email address, full name, phone number, location, and profile details when you create an account or apply to become a Findeek.
• Request Information: When you submit a shopping request, we collect details about what you're looking for, budget, location preferences, deadline, photos, and notes.
• Application Information: If you apply to become a Findeek, we collect your background, experience, social profiles, resume, and portfolio links.
• Payment Information: Payment details are processed through Stripe and are never stored on our servers. Stripe's privacy practices apply to payment processing.
• Communication: Messages, reviews, and ratings you send through our platform.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent in the app, and interaction patterns.
• Location Data: If you permit location access, we may collect your approximate location to support local find searches.

3. How We Use Your Information

• To operate and improve the Findeek platform and user experience.
• To process requests, payments, and facilitate connections between customers and Findeeks.
• To authenticate users and manage accounts.
• To communicate with you about your requests, status updates, and support inquiries.
• To evaluate applications from prospective Findeeks.
• To send transactional emails (confirmations, notifications, training materials).
• To analyze usage patterns and improve our services.
• To comply with legal obligations and enforce our terms of service.

4. How We Share Your Information

• Service Providers: We share information with trusted third parties who assist us in operating our platform:
  • Stripe (payment processing)
  • Google Sheets (data management and reporting)
  • Email services for transactional communications
• Between Findeeks and Customers: We share relevant information (names, email addresses) to facilitate communication and service delivery.
• Legal Compliance: We may disclose information if required by law or to protect the rights and safety of our users and platform.
• No Sale of Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time by contacting support, subject to legal and operational requirements.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

• Access: You can access and review your personal information in your account settings.
• Correction: You can update or correct your information at any time.
• Deletion: You may request deletion of your account and associated data.
• Opt-Out: You can opt out of promotional communications (though transactional emails related to your requests cannot be disabled).
• Location Services: You can disable location permissions in your device settings at any time.

8. Device Permissions

The Findeek App may request the following permissions:

• Camera: To upload photos of items you're looking for or items you've found (optional).
• Photo Library: To access existing photos from your device (optional).
• Location: To support local search features and local find requests (optional).

All permissions are optional. You can enable or disable them in your device settings at any time. Disabling permissions may limit certain app features.

9. Third-Party Links and Services

Our App may contain links to third-party websites and services that are not operated by Findeek. This Privacy Policy applies only to information we collect. We are not responsible for the privacy practices of third-party sites, including Stripe, Google, eBay, Poshmark, or other marketplaces linked in product recommendations.

10. Children's Privacy

The Findeek App is not intended for children under 13 years old (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. International Users

If you access the App from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using the App, you consent to the transfer of your information to countries that may not have the same data protection laws as your home country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, your information, or our privacy practices, please contact us at: